Privacy Policy

1. Introduction

Willowend ("we", "us", "our") is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and safeguard personal data in the course of providing our estate organisation education and record services, in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have questions about this policy, please contact us at [email protected].

2. Who We Are

Willowend is an estate organisation education service operating from 8, Jalan Dato Sulaiman, Taman Abad, 80250 Johor Bahru, Johor, Malaysia. We provide educational sessions and document organisation services to individuals and families. We do not provide legal, financial, or professional advice.

3. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, telephone number
• Communication content: messages you send us through our contact form or by email
• Service-related information: details you share during sessions to help us tailor our educational support
• Usage data: information about how you interact with our website, collected via cookies (see Section 8)

We collect personal information only to the extent necessary to deliver our services and respond to your enquiries. We do not collect sensitive personal data such as financial account details, health information, or identification numbers through our website.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiry or service request
• To deliver and administer our educational sessions and organisation services
• To send you service-related communications (such as appointment confirmations)
• To improve our website and services through anonymous usage analysis
• To comply with applicable legal obligations

We rely on your consent and, where applicable, our legitimate interest in delivering our services as the legal basis for processing your personal data.

5. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy. Contact form submissions and enquiry records are typically retained for up to 24 months. Service records relating to completed sessions may be retained for up to five years for administrative purposes. You may request deletion of your data at any time (see Section 9).

6. Data Sharing

We do not sell or trade personal information. We may share data with:

• Service providers who assist us in operating our website (such as hosting providers), under appropriate data processing agreements
• Analytics services that help us understand anonymous website usage patterns
• Authorities where required by Malaysian law

We do not share personal information with third parties for marketing purposes.

7. Data Protection Measures

We take reasonable steps to protect personal information from unauthorised access, loss, or disclosure. These measures include access controls on systems that store personal data, staff awareness of data handling responsibilities, and a process for addressing any data incidents if they occur. However, no method of transmission over the internet is entirely without risk, and we cannot make absolute assurances about security.

8. Cookies

Our website uses cookies to help it function and to understand how visitors use it. You can manage your cookie preferences at any time through our Cookie Policy page, which also explains the types of cookies we use and how to control them in your browser.

9. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw your consent to processing (where processing is based on consent)
• Request that we stop processing your personal data for direct marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with our obligations under the PDPA.

10. Third-Party Links

Our website may contain links to external resources such as the websites of Malaysian government departments or professional bodies. We are not responsible for the privacy practices of those external sites and encourage you to read their policies separately.

11. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us and we will take steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will note the updated date at the top of this page. Continued use of our services after such updates constitutes acceptance of the revised policy.

13. Contact

For all privacy-related enquiries, corrections, or requests, please contact:

Willowend
8, Jalan Dato Sulaiman, Taman Abad, 80250 Johor Bahru, Johor, Malaysia
Email: [email protected]
Phone: +60 7 335 4271