Legal
Cookie Policy
Last Updated: 10 July 2025
What Are Cookies?
Cookies are small text files that a website places on your device when you visit. They allow the site to remember information about your visit — such as your preferences or whether you have seen a particular notice — so that things work more smoothly the next time you visit.
Cookies do not contain personal details such as your name or bank information, and they cannot run programmes or carry viruses. Most websites use them in some form.
Cookies We Use
We use the following categories of cookies on the Willowend website:
Essential Cookies (always active)
These cookies are necessary for the website to function. They handle things like remembering your cookie consent choice. They cannot be turned off.
- Cookie consent preference storage
- Basic site security and session handling
Analytics Cookies (optional)
These help us understand how visitors use the website — for example, which pages are viewed most and whether visitors encounter any errors. The data is anonymous and used only to improve the site.
- Google Analytics (page views, session duration)
- Anonymous visitor behaviour data
Marketing Cookies (optional)
These cookies may be set by advertising services to show you relevant content on other websites. We use these only if you consent.
- Facebook Pixel (if enabled)
- Google Ads conversion tracking (if enabled)
Preference Cookies (optional)
These remember settings you have chosen — such as language or region — so you do not need to select them again on your next visit.
- User interface preference storage
- Region or language settings
Cookie Duration
Cookies on our website fall into two groups:
- Session cookies — these exist only while your browser is open and are deleted automatically when you close it.
- Persistent cookies — these remain on your device for a set period. Our consent cookie, for example, is stored for up to 12 months so you are not asked again on your next visit. Analytics cookies typically expire within 13 months.
Your Cookie Preferences
You can manage your cookie preferences below. Changes are saved immediately to your browser. Essential cookies cannot be turned off.
Essential Cookies
Always active — required for the site to work.
Analytics Cookies
Help us understand how the site is used (anonymously).
Marketing Cookies
Allow relevant content to be shown on other sites.
Preference Cookies
Remember settings you have chosen on this site.
Managing Cookies in Your Browser
You can also control cookies directly through your browser settings. Below are brief guides for the most common browsers.
Google Chrome
- Open Chrome and click the three-dot menu (⋮) in the top-right corner.
- Select Settings, then scroll to Privacy and security.
- Click Cookies and other site data.
- Choose your preferred option: Allow all, Block third-party, or Block all.
- To delete existing cookies, click See all cookies and site data and remove as needed.
Mozilla Firefox
- Open Firefox and click the three-line menu (☰) in the top-right corner.
- Select Settings, then click Privacy & Security.
- Under Enhanced Tracking Protection, choose your level of cookie blocking.
- To clear cookies, scroll to Cookies and Site Data and click Clear Data.
Apple Safari
- Open Safari and go to Safari > Settings (or Preferences on older versions).
- Click the Privacy tab.
- Adjust the Block all cookies option as needed.
- To remove cookies already stored, click Manage Website Data and remove specific sites or all data.
Microsoft Edge
- Open Edge and click the three-dot menu (⋯) in the top-right corner.
- Select Settings, then go to Cookies and site permissions.
- Click Cookies and site data to manage your preferences.
- To clear stored cookies, click See all cookies and site data and remove entries as needed.
On mobile devices, cookie settings are found in the settings menu of your browser app. The steps are similar to those above. Note that blocking all cookies may affect how some websites function.
Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to withdraw your consent to non-essential cookies at any time, either through the controls above or by adjusting your browser settings. Withdrawing consent will not affect anything that occurred before you withdrew it.
If you disable analytics or marketing cookies, certain features of third-party services (such as personalised content) may not work as intended. Essential cookies cannot be disabled without affecting basic site functionality.
For questions about our use of cookies or your personal data, please contact us at [email protected].